FAQs

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?

During our initial conversations and/or strategy session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my 'about' page to learn more about me and my approach in coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please contact us via email so we can schedule a call to further explore the details of the coaching relationship.

What can I expect from you as my coach?

  1. Be a partner in bringing out the best, the deepest, and the truest in you;
  2. Provide safety, encouragement and support; an environment in which you can relax and explore;
  3. Respect the confidentiality of the agreements we make;
  4. Expand your view of what is possible and promote discovery of new insights;
  5. Give you input, direct feedback and operate as a sounding board;
  6. Listen carefully to what you say and ask questions that increase awareness;
  7. Be an on-going resource for you in accomplishing your goals.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, we call it our "participate and get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let us know this is not working for you and we will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.

 

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

 

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

 

ACCESSING THE PRIVATE CLIENT AREA 

How do I access your private client area and how do I log in?

Once you become a client, we will create a username and password and send that information to you. Click on the Login link in the navigational menu of the website. 

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact us and we will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact us via email and we'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing us with some helpful information, so that we know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

 

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 48-hour notice, you can reschedule any appointment by contacting us via email. We'll figure out a new meeting time that works for both of us. More details about scheduling and rescheduling are included in your Coaching Agreement.

 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

You can choose to pay for coaching services in one of two ways: either all at once or monthly payments. For the latter option, you'll receive an invoice from us letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services?

You can pay by check or credit card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

  • To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
  • To have your coach process your payments for you: Complete the Credit Card Authorization form found under the Documents section of the private client area. Once we have the authorization and billing information, we will automatically process your payments for you as outlined in the authorization form.

 

 

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"I came to coaching with a few goals in mind, specifically to increase my capacity given my and my team’s increasing workload, to build my self-confidence in my ability to have crucial conversations, and addressing my tendency to ‘run too lean,’ all impacting my and my team’s ability to achieve our goals.

These challenges impact my ability to be an effective leader. Specifically, I was not giving my team the support they needed; I was not available due to being spread too thin. I was working late at night to increase the amount of work time. Although this is one way to increase capacity, it's not effective, not sustainable, and also does not send the right message to the team about work-life balance. 

The tipping point was when my work life negatively impacted my personal life through additional stress that was put upon my family and through the additional time away, as I was often working long hours.

Since working with Camille, I am clearer on my role as a leader; I am effectively serving my team by empowering them to stretch themselves in their work. I am able to have more effective conversations with my team and colleagues using Camille's communication model. I’m also happier in my work life because I more effectively prioritize my and my team's workload and responsibilities.

I am able to use Camille's coaching and continue to refine my learning over time, as Camille's coaching does not apply to one or two situations; Camille's coaching is adaptive and will be effective for years to come. 

Thank you Camille. You are a wonderful coach and mentor."

---M. Goldsby, Director, Customer Experience Finance